hello! It's 121FITNESS!
Today I will tell you the rules for canceling your reservation.

At 121FITNESS
One-on-one complete reservation system ・ Only when the reservation is confirmed
We operate in a style where trainers go to work.

Therefore, I'm very sorry.
If you want to cancel your reservation
Cancellation fees and fees may be charged.
, * In case of time change or cancellation on the day of reservation)
Please note that.

○ ● Definition of same-day cancellation ● ○


= If it is not canceled on the day.

* If you have a history of contacting us by 22:00 the day before your reservation.
* Up to 2 days before the reservation, for reservations confirmed by Hot Pepper,
You can cancel by yourself.
* If the cancellation deadline has passed, please apply on LINE.


= In case of cancellation on the day.
* Applicable after 22:01 on the day before the reservation. (After business closing)
* Including the case of changing the reservation time on the day.

The cancellation system differs depending on the course.
● Ticket members: One ticket will be consumed.
● Monthly members: Transfers can be made on another day for a fee of ¥ 1000.
* Only for transfers within the month.

In case of cancellation on the day, please be sure to contact the following contact information.

● ○ Cancellation / Inquiry ○ ●
Please apply for cancellation or contact us from any of the following.


[Https://lin.ee/2l3uHjH] 24-hour reception
Please send a message after adding a friend.
* If you are a member, please contact us from [the LINE account you always use].
* If you contact us via LINE
Since you can exchange messages directly with the trainer in charge, you can respond relatively quickly.


[Https://121fit.jp/contact/] 24-hour reception
We may not be able to reply in the middle of the night, early morning, and Thursday.
Please note that.


[03-5647-7288] Reception during business hours
* The representative will accept and inform the trainer.
* If you receive an inquiry about a change, we will confirm it and contact you back.
It will take some time.
* You may not be able to answer the phone while dealing with customers.